All sales are final. We do not issue refunds, accept cancellations, or allow exchanges to be made. On a case by case basis under extenuating circumstances, at our discretion, if we determine a refund is warranted, a 5% fee will be deducted from the refund. All shipping fees and international duty/tax are non-refundable. If in any instance a refund is granted, credit cards will be refunded in USD at the exchange rate effective at the time of the refund. The cardholder assumes all responsibility for any fluctuations in exchange rate and/or fees levied by their bank. In order for us to provide the best customer service, any concerns regarding orders must be received in writing within 10 days of placing the order or 5 days within delivery of the order.
Purchase for Personal Use Only
Buyers may purchase products only for personal use and not for resale. By placing your order, you certify that you are purchasing products for personal use only and not for resale. We reserve the right to refuse orders for any reason without explanation.
Please allow up to 10 business days for order verification and processing, and an additional 5 business days for delivery. (These are estimated time frames and are not guaranteed) All orders are shipped via USPS including international orders. You are responsible for any customs tariffs your package may incur upon import to your country. Please note international mail ends up being delivered by the local postal carrier company. If there is an issue with a delivery after it enters a different country it is completely out of the hands of the U.S postal service.
We are not responsible for any lost, stolen or damaged shipments. Customers are responsible for paying additional shipping and handling fees to have the order re-shipped, if available. The buyer assumes all responsibilities of claims made with the shipping carrier.
International Duty and Tax
International customers may incur additional charges at the time of delivery. The buyer is responsible to pay for all import Duty and Taxes prior to delivery. If taxes are not paid and the order is returned, the customer will be responsible to pay for shipping again.
Copyright and Trademarks
All content of our website is protected by United States and international copyright laws.
We respect our customer’s account information as private and confidential information and will never share it with any outside affiliates or individuals. The information we collect for orders includes name, e-mail address, billing address, phone number, credit card, internet protocol (IP) address, and geographical region. By providing this information to us, the buyer represents that they own and consent to our use of such personal data. We use this information to verify and process orders, to collect payment and bill for our services, and to contact and respond to buyer’s requests regarding sales and support. At any time, the buyer has the right to withdraw or decline consent. If the buyer does not provide the requested information, we will not be able to provide services to them.